Full job description
We are seeking fluent German speaking Customer Service advisors to join our dynamic BPO/contact centre team in Cape Town. This role focuses on delivering exceptional customer support to a German market within the travel industry, assisting customers with travel-related queries and bookings.
You will primarily handle inbound calls and live chat interactions, supporting customers with services such as flights, accommodation, and car hire.
Key Responsibilities
- Provide high-quality customer service to German-speaking clients
- Handle inbound calls and respond to live chat queries
- Assist customers with travel-related services including:
- Flight bookings and changes, Accommodation arrangements and car hire
- Resolve customer queries efficiently and professionally
- Maintain accurate records of customer interactions
- Meet and maintain KPIs and service level standards
Requirements**
- Fluent in German (spoken and written)
- Minimum C1 and Native level of proficiency
- Ability to work from office for first 3 months while on probation
- Ability to travel to office in Cape Town City Centre
- Strong customer service and communication skills
- Ability to work shifts, including weekends
- Comfortable working in a fast-paced contact centre environment
**Working Hours & Schedule**
- During daylight savings: 09:30 – 18:30
- Standard: 08:30 – 17:30
- Flexibility required to work shifts up to 20:30 (8:30 PM) once upskilled for on Holiday Support
- Workdays: Monday to Sunday (rotational shifts)
- Weekend Rotation:
- Work 2 weekends followed by 3 weekends off
Work Environment
- Hybrid role
- First 3 months (probation): Office-based in Cape Town CBD
- Post-probation: Eligible to work from home, subject to consistent KPI performance
- Remote Work Flexibility: Once approved for hybrid work, employees may work remotely when scheduled on Mondays, Fridays, or weekends
Outworx is an equal opportunity employer and is committed to the principles of Employment Equity. Preference will be given to candidates in line with our AA/EE plan and designated groups as defined in the Employment Equity Act.
Job Type: Permanent
Pay: R35 000,00 per month
Application Question(s):
- Are you able to join training by 1st June 2026, if successful?
- What German Dialect do you speak?
Experience:
- Customer service: 1 year (Preferred)
Language:
- German (Required)
Location:
- Cape Town, Western Cape (Required)