Job Advert Summary
Provide a professional and efficient interface between the FSSC and its Customers, and to provide
first line of support for all services provided by FSSC.
Minimum Requirements
- Qualifications & Experience: Bachelor’s degree in business, computer information systems, or a
related field. - At least 4 years’ experience in a services desk unit.
- Some experience in a volume driven processing centre environment will be an advantage
- Must have working knowledge of service desk operations to fulfil the respective roles or assist as and
when required
Primary Duties
- Customer query handling
- Issue resolution
- Change request processing
- Follows and complies with defined processes for the environment
- Identifies and escalates requests and exceptions where necessary
- Communicate policies to the client with regards to support
- Allocates all logged service requests to the correct support group/person.
Knowledge
- Good organizational
skills - Integrity & Honesty
- Interpersonal skills
- Computer Literate
(Outlook, Internet, MS
Office – Word, Excel,
PowerPoint
Skills
- Leadership
- Good communication
skills (verbal and written) - Reliable
- Proactive
- Adaptable
- Assertive
- Empathy and diplomacy
Attitude
- Deadline orientated
- Ability to work
independently and within a team - Influence and motivate others – Champion change
- Builds relationships Confidentiality
CLOSING DATE: 30 OCTOBER 2024